Methods Machine Tools on service, support and customer relationships
By Tony Gunn
Today on MTDCNC, we’re talking service and support. Tony Gunn of MTDCNC and Wayne Ray of Methods Machine Tools talk about the importance of keeping those machines running and getting back to customers as quickly as possible, especially when things go wrong. Being in the service industry for 8 years, Wayne shares his story of providing a full weekend of support for the installation of two automation cells in Idaho. Hear more from Wayne about taking care of customers and what that means for business growth. When it comes to products, the sales team may sell the first, but it’s the service and support that sells the rest!
