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    Software

    SolidCAM ensures continuity of service throughout pandemic

    • By SolidCAM UK Ltd
    • November 22, 2020
    • 3 minute read

    The ongoing climate relating to the Covid-19 pandemic has made it necessary for SolidCAM UK to alter its business practices to ensure the health and safety of all employees, suppliers and customers. The pandemic has not stopped SolidCAM UK from ensuring customers have all the training, support and access to SolidCAM, to guarantee business continuity.

    During the lockdown, customers had continued to be productive by working with their software licenses remotely from home. Guidance and support was provided to all customers to enable a smooth transition to this ‘new normal’. Additionally, free temporary extended licenses were provided.
    “SolidCAM has supported us by granting a temporary licence to the more advanced tool path modules we wouldn’t normally use,” says Tom Pedley, Head of Offline Programming at Olympus Engineering.

    Programming advice and assistance from SolidCAM UK was offered to all customers, as well as those involved in medical equipment supply. With a shortage of lifesaving ventilators in the UK and across the world, Olympus Engineering, with assistance from SolidCAM, helped fill this gap by manufacturing vital ventilator parts. Despite switching up their production, they still managed to deliver their existing products where possible. Utilising SolidCAM, enabled the company to react quickly to component revision changes, and SolidCAM UK’s expert application engineers were on hand to provide support throughout.

    Discussing the situation throughout lockdown, Jamie Dodd of DRD Racing based in Flintshire said: “SolidCAM software enables our customers to send over their designs by email; we can load these directly into SolidCAM and produce the parts without any personal contact, enabling us to follow all Covid-19 guidelines.”

    As well as a fully operational support line throughout the crisis, free ‘Tips and Tricks’ webinars with SolidCAM insights and overviews have been provided for all customers and non-customers. Customers that had outstanding training were allowed to join free online training courses, giving them an introduction to the software, so that production can continue efficiently and effectively. Once training courses recommence at their technology centre based in Barnsley, their places will still be honoured.

    Judging by the influx of visitors to the SolidCAM website, during the outset of lockdown, it became immediately obvious that CAD/CAM was high on the agenda within the manufacturing industry. Working from home, many were turning to the internet, evaluating their production strategies and raising the question, “is what we have, the most productive thing for our business?” This led to the birth of the online interactive ‘SolidCAM UK Live’ events. Owing to the success of the SolidCAM UK Total Solution ‘Learn and Lunch Workshops’ usually carried out at the Barnsley Technology Centre. The company now streams ‘live’ events from the centre, with ‘live Q&As’. Without leaving the comfort of their homes or offices, viewers can learn about the ‘best-in-class’ solutions, including the software’s patented toolpaths that provide fast metal removal rates. Furthermore, users have access to a total manufacturing solution with talks from the company’s leading technical partners.

    https://cdn.mtdcnc.global/cnc/wp-content/uploads/2020/11/10144059/28-iMachining3D-8298-640x360.jpg

    SolidCAM ensures continuity of service throughout pandemic

    The ongoing climate relating to the Covid-19 pandemic has made it necessary for SolidCAM UK to alter its business practices to ensure the health and safety of all employees, suppliers and customers. The pandemic has not stopped SolidCAM UK from ensuring customers have all the training, support and access to SolidCAM, to guarantee business continuity.

    During the lockdown, customers had continued to be productive by working with their software licenses remotely from home. Guidance and support was provided to all customers to enable a smooth transition to this ‘new normal’. Additionally, free temporary extended licenses were provided.
    “SolidCAM has supported us by granting a temporary licence to the more advanced tool path modules we wouldn’t normally use,” says Tom Pedley, Head of Offline Programming at Olympus Engineering.

    Programming advice and assistance from SolidCAM UK was offered to all customers, as well as those involved in medical equipment supply. With a shortage of lifesaving ventilators in the UK and across the world, Olympus Engineering, with assistance from SolidCAM, helped fill this gap by manufacturing vital ventilator parts. Despite switching up their production, they still managed to deliver their existing products where possible. Utilising SolidCAM, enabled the company to react quickly to component revision changes, and SolidCAM UK’s expert application engineers were on hand to provide support throughout.

    Discussing the situation throughout lockdown, Jamie Dodd of DRD Racing based in Flintshire said: “SolidCAM software enables our customers to send over their designs by email; we can load these directly into SolidCAM and produce the parts without any personal contact, enabling us to follow all Covid-19 guidelines.”

    As well as a fully operational support line throughout the crisis, free ‘Tips and Tricks’ webinars with SolidCAM insights and overviews have been provided for all customers and non-customers. Customers that had outstanding training were allowed to join free online training courses, giving them an introduction to the software, so that production can continue efficiently and effectively. Once training courses recommence at their technology centre based in Barnsley, their places will still be honoured.

    Judging by the influx of visitors to the SolidCAM website, during the outset of lockdown, it became immediately obvious that CAD/CAM was high on the agenda within the manufacturing industry. Working from home, many were turning to the internet, evaluating their production strategies and raising the question, “is what we have, the most productive thing for our business?” This led to the birth of the online interactive ‘SolidCAM UK Live’ events. Owing to the success of the SolidCAM UK Total Solution ‘Learn and Lunch Workshops’ usually carried out at the Barnsley Technology Centre. The company now streams ‘live’ events from the centre, with ‘live Q&As’. Without leaving the comfort of their homes or offices, viewers can learn about the ‘best-in-class’ solutions, including the software’s patented toolpaths that provide fast metal removal rates. Furthermore, users have access to a total manufacturing solution with talks from the company’s leading technical partners.